Terms and Conditions

Terms of Use

Pyarakona.com makes available information and materials on its website www.pyarakona.com  subject to the following terms and conditions (Terms of Use). Your use of Pyarakona.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Pyarakona.com reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as “you” or “your” and the provider of the website is referred to as “Pyarakona.com ”, “Pyarakona ”  “www.pyarakona.com “, “we”, “us” or “our”.

Shipping & Delivery 

What are the delivery charges?

We at Pyarakona offer free shipping in India for all orders above Rs. 999.

For orders below Rs. 999, the delivery charges are included in the product pricing shown on the product page. There are no other delivery charges. In cases where the order value is lower than the minimum required, some extra charges may be applied.

Although, the final price shown on the order summary page, just before you confirm the order, is the price you will pay, no hidden charges, rest assured.

What is the estimated delivery time?

The estimated time of delivery is mentioned on every product page. It may differ from one item to another. There are several factors that influence the delivery of the item to your doorstep. Although we work hard to provide you with prompt delivery of your order, there may be some delays in the process due to things out of our control. We will duly inform you if the order could not be delivered for more than 3 days from the delivery time mentioned on the product page.

With every order, you will receive a communication from our side, generally an email, containing the details of the order placed by you. Once we ship the item(s), you will receive an update from our side, generally another email containing the shipping details.

As a process, we constantly look at the service levels of our logistics partners and make changes to those areas that do not match our service standards. As a result, there may be certain areas that we do not deliver to, as part of this process. Deliveries to such areas may hence be temporarily affected before we are able to resume the same.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Pyarakona.com is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Pyarakona.com. We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Pyarakona.com, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events as laid out hereinafter, We shall duly inform the customer of such inability to deliver and cancel your order, followed by a full refund.

Exceptions:

In the case of custom orders delivery may take longer. In such cases, you will be informed of the estimated time required before your order is shipped.

For orders containing either phone cases/pop grips/t-shirts/wall arts/decals or custom products do expect delivery between 12-15 days as these are made to order.

If applicable for your order, you will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

 

Return / Refund / Replacement : 

If you have received a damaged product :

  • Please do not worry. Drop us a mail at pyarakona@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
  • The complete amount will be refunded and it will reflect in your account in 10-15 business days from the refund processed date.

What do I do if I don’t like the product I received?

  • We do hope you don’t have to check this section too often, but we really love you a lot! So we request you to write to us at pyarakona@gmail.com along with unopened product pictures if you wish to return the product. Please note that due to the nature of the products, we only accept product return which has not been opened and have not been damaged in any way from the outside and with all the tags intact. Such products can be returned within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. And we could provide you with a coupon code, so you could shop with us again & again & again, we just do not want to let you go.
  • You can choose a refund also. The refund will be processed in 7 working days and it can reflect in your account in 10-15 business days from the refund processed date.
  • Please make sure that the returned product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund to be processed.
  • Shipping and COD charges are non-refundable. 
  • No return / refund / exchange is possible for customised products unless it is damaged.
  • No return/refund / exchange is possible for face masks unless it is damaged. 

Cancellation :

  • Please mail us at pyarakona@gmail.com for a cancellation request if your order has not been shipped yet.
  • Orders can be cancelled only if it has not been shipped from our warehouse.
  • No cancellation applicable for customised products once the order is placed.
  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
  • Once shipped, we will not consider cancellation requests.
  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

Refund for the cancelled order :

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 10- 15 working days.
  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Cash On Delivery (COD)

We offer cash on delivery payment option on selected pin codes. Please write to us at pyarakona@gmail.com in case you want to avail the Cash on delivery services .

Due to a limitation of courier services, we may contact you to pay online / cancel your order, if we are updated by the courier service that the address is not serviceable for COD.

We will charge Rs. 100 as COD charges on and above the courier charges if applicable.

Any COD packages that are returned to us will be automatically cancelled in the system. In case you wish to, you could reorder the products online.

Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Pyarakona.com discretion.

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at pyarakona@gmail.com and we will respond as soon as possible.

Customer Service Policy

Pyarakona.com is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfil your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case may be.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

Copyright & Intellectual Property

 

The website (www.pyarakona.com) and all content including text, illustrations and images are created and owned by Pyarakona. 

Jurisdiction

All disputes are subject to courts of Karnal Jurisdiction only. Karnal is located in the State of Haryana, India.

Legal Information

This website is expressly operated by Pyarakona.com. Unless otherwise noted, all design and content featured on www.pyarakona.com – including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Pyarakona.com. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Pyarakona.com, is prohibited and will be considered as a violation of the IP rights of Pyarakona.

Limitation of Liability

Given the unpredictability of technology and the online environment, Pyarakona.com does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Pyarakona.com shall not liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.pyarakona.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.pyarakona.com is listed at an incorrect price due to photographic error, typographical error or error in pricing information from our suppliers, Pyarakona.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Pyarakona.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card/debit card/bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Pyarakona.com shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing & Colors

At Pyarakona.com we go out of our way to give you the kind of distinctive merchandise for which our brand “pyarakona” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, the stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.pyarkona.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.pyarakona.com products displayed on the website are available while supplies last.

Many of www.pyarakona.com products are manufactured locally. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your monitor display of a colour will accurately reflect the colour of the product on delivery.

The weights, dimensions and capacities given are approximate only.   Pyarakona.com  disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Pyarakona.com  shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Indemnification

You agree to indemnify, defend, and hold harmless Pyarakona.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Pyarakona.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or pay compensation of any kind for your comments or submissions.

 

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Pyarakona.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

1.Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.

2.Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

3.Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents.

4.Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer.

5.conduct or forward surveys, contests, pyramid schemes or chain letters.

6.Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner.

7.Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

8.Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service.

9.Violate any applicable laws or regulations for the time being in force in or outside India.

10.violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

1.Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.

2.Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

3.Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents.

4.Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer.

5.conduct or forward surveys, contests, pyramid schemes or chain letters.

6.Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner.

7.Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

8.Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service.

9.Violate any applicable laws or regulations for the time being in force in or outside India.

10.violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Pyarakona.com. 

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Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Email: pyarakona@gmil.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.